1.Explain why you may be low in any particular area. Review Results attached.
2. Finally, answer the following questions below:
- Addressing the components of EI, can you think of an occurrence at at the hospital as a nurse where EI was used and then why it helped in this particular situation?
- What is your opinion of EI, is it worth the time learning or is just another fad that will fade away in a couple of years?
- Your answers should be:
- One (1) page in APA format
Emotional Intelligence Reflection
Emotional intelligence (EI) plays a critical role in both personal and professional environments, particularly in high-stress settings such as healthcare. Based on the emotional intelligence assessment, I scored lower in the areas of emotional regulation and social awareness. One possible explanation for the lower score in emotional regulation is the ongoing stress and burnout associated with working long shifts during periods of understaffing. The inability to consistently manage emotional responses, especially under pressure, can contribute to challenges in this area. Additionally, social awareness may be impacted by fatigue and cognitive overload, which can hinder my ability to fully perceive or respond to the emotions of others.
A specific instance where emotional intelligence was crucial occurred during a high-pressure situation in the emergency department. A patient’s family member became visibly distraught when they were informed of a serious diagnosis. I utilized emotional intelligence—particularly self-awareness and empathy—to remain calm, acknowledge their emotions, and provide clear and compassionate communication. By staying composed and emotionally attuned, I was able to de-escalate the situation and offer support that helped the family feel heard and reassured. In this context, EI significantly improved patient-family satisfaction and strengthened trust between healthcare providers and patients.
In my opinion, emotional intelligence is not just a passing trend, but a fundamental skill set that enhances interpersonal relationships, patient care, and team dynamics. Investing time in developing EI has lasting benefits—not only does it improve communication and conflict resolution, but it also supports resilience and reduces burnout. As the healthcare field continues to evolve, especially under emotionally demanding circumstances, emotional intelligence remains a vital tool for fostering a healthy and collaborative work environment.
References
Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. Bantam Books.