- What training is provided when a new information system is implemented in your organization?
- Are nurses involved in evaluating the systems?
After studying Module 5: Lecture Materials & Resources, discuss the following:
- Your initial post should be at least 500 words, formatted and cited in current APA style with support from at least 2 academic sources.
- You should respond to at least two of your peers by extending, refuting/correcting, or adding additional nuance to their posts.
When a new information system is implemented in a healthcare organization, comprehensive training is provided to ensure that all staff members, especially nurses, are adept at using the new system. The success of this implementation largely hinges on how well the staff is trained and how involved they are in the evaluation process. Nurses play a crucial role in the healthcare system, and their input and feedback are invaluable in evaluating and improving new systems.
Training Provided for New Information System Implementation
1. Initial Orientation and Overview: The first step in the training process is an initial orientation session where the new system is introduced to the staff. This session typically covers the basic functionalities of the system, its purpose, and how it integrates with existing workflows. The objective is to familiarize staff with the new interface and general capabilities.
2. Hands-On Training: Hands-on training sessions are crucial for practical understanding. These sessions are often conducted in small groups to allow for personalized instruction and to address specific questions or concerns. During these sessions, nurses and other healthcare providers practice using the system in a controlled environment that mimics real-life scenarios.
3. Role-Specific Training: Different roles within the organization require different functionalities from the information system. Role-specific training ensures that each staff member receives training tailored to their specific duties. For example, nurses might focus on patient care documentation, medication administration, and care coordination features, while administrative staff might concentrate on scheduling and billing.
4. E-Learning Modules: E-learning modules provide a flexible training option that staff can complete at their own pace. These modules often include interactive elements such as quizzes, video tutorials, and simulations to reinforce learning. E-learning is beneficial for revisiting specific aspects of the system as needed.
5. Superuser Training: Superusers are staff members who receive advanced training on the new system. They act as on-site experts and provide ongoing support to their colleagues. Superusers are crucial for troubleshooting, answering questions, and facilitating continuous learning.
6. Continuous Support and Refresher Courses: Post-implementation, continuous support is provided through help desks, user manuals, and periodic refresher courses. These resources are essential for addressing any issues that arise and for ensuring that staff remain proficient as the system evolves.
Nurses’ Involvement in Evaluating Information Systems
Nurses are integral to the evaluation of new information systems due to their frontline role in patient care. Their involvement can be categorized into several key areas:
1. Needs Assessment: Before implementing a new system, it is essential to conduct a thorough needs assessment. Nurses provide valuable insights into the daily challenges and requirements of patient care. Their feedback helps identify the essential features that the new system must have to enhance efficiency and improve patient outcomes.
2. Pilot Testing: During the pilot testing phase, nurses participate in testing the new system in a controlled environment. Their hands-on experience allows them to identify any usability issues, workflow disruptions, or gaps in functionality. Their feedback during this phase is crucial for making necessary adjustments before full-scale implementation.
3. Feedback and Surveys: After the system is rolled out, regular feedback and surveys are collected from nurses to assess the system’s performance. This feedback is used to identify any ongoing issues and to make iterative improvements. Nurses’ real-time experiences provide actionable data that can drive system enhancements.
4. Focus Groups and User Committees: Nurses often participate in focus groups or user committees that meet regularly to discuss the system’s performance. These groups provide a platform for nurses to voice their opinions, share best practices, and suggest improvements. Their collective insights help ensure that the system evolves to meet the needs of its users.
5. Training Feedback: Nurses also provide feedback on the training process itself. Their insights can help refine training programs to ensure they are effective and comprehensive. Continuous improvement in training methods ensures that all staff members are confident and competent in using the new system.
Conclusion
The implementation of a new information system in a healthcare organization is a complex process that requires comprehensive training and active involvement of nurses in the evaluation process. Effective training programs include initial orientation, hands-on sessions, role-specific instruction, e-learning modules, superuser training, and continuous support. Nurses’ involvement in evaluating these systems is crucial as they provide essential feedback during needs assessment, pilot testing, and ongoing system use. Their insights help shape the system to better meet the demands of patient care and improve overall efficiency and outcomes.
References:
Cresswell, K. M., & Sheikh, A. (2013). Organizational issues in the implementation and adoption of health information technology innovations: An interpretative review. International Journal of Medical Informatics, 82(5), e73-e86.
Gagnon, M. P., Desmartis, M., Labrecque, M., Car, J., Pagliari, C., Pluye, P., … & Légaré, F. (2012). Systematic review of factors influencing the adoption of information and communication technologies by healthcare professionals. Journal of Medical Systems, 36(1), 241-277.